Customer Service Tips for Social Media

Winning customer service doesn’t start when someone walks through your door or end with just a friendly phone call to follow up with a client. It doesn’t revolve around the occasional helpful email when someone has a question. Why? Because… Read more »

Building Strong Company Teams

In a recent blog, we discussed the traits of team players, but that’s only half of the picture. Management carries responsibility too – in creating a workplace environment that encourages healthy teams and happy players. So . . . what… Read more »

Earning Respect as a Leader

Being a leader/manager/supervisor doesn’t guarantee respect. While your employees may show respect for your title/position, it doesn’t mean that they respect you as a professional. Authentic respect, as well as trust and loyalty, is always earned. We’re not talking perfection… Read more »

Networking your Way to A New Job

You’re in the market for a new job – or maybe even a career change, but where do you start. With your network, of course. But don’t make a haphazard go-for-broke network blitz – give it your best shot. It’s… Read more »